Personal data processing policy

Data controller

• Company: Servicios Puentes Grúa S.A.S., NIT 901.989.355-2
• Address: Calle 68 # 87-78, interior 301, Medellín, Antioquia, Colombia
• Email: comercial@serviciospg.com.co
• Phone: +57 313 525 74 16

Data we process

This website has no databases or forms that send information to our servers. The "Service request" form only prepares a message on your device; the data reaches us only if you choose to send it via WhatsApp or email.

When you write to us, we process only the data needed to handle your request:

• Name of the person contacting us.
• Company (optional).
• The equipment and service type you request, and any information you choose to share in the conversation.
• The phone number or email address you write from.

We do not request sensitive data or data about minors. Please do not include it in your messages.

Why we use the data

• To answer your enquiries and service requests.
• To prepare quotations and technical or commercial proposals.
• To schedule, carry out and follow up on contracted services.
• To meet legal, accounting and tax obligations.

We do not sell or rent personal data, nor use it for third-party advertising.

Authorisation

By ticking the authorisation box on the form and sending your message, or by writing to us directly, you give prior, express and informed authorisation to process your data for the purposes above. We keep the message received as evidence of that authorisation.

Who we share data with

Only with company staff who need the information to handle your request, and with authorities when required by law.

Messages travel through third-party services you choose (WhatsApp, by Meta Platforms, or your email provider). Those services process data under their own privacy policies.

Your rights

As the data subject, you can:

• Access, update and correct your personal data.
• Request evidence of the authorisation you gave.
• Be informed about how your data has been used.
• Revoke the authorisation and request deletion of the data, where there is no legal or contractual duty to keep it.
• Access your personal data free of charge.
• File complaints with the Superintendence of Industry and Commerce (SIC) once the enquiry or claim process with us is complete.

How to exercise your rights

Write to comercial@serviciospg.com.co with your name, the channel you used to contact us, your request and a contact detail for our reply.

Enquiries are answered within ten (10) business days, extendable by five (5) more. Claims are answered within fifteen (15) business days, extendable by eight (8) more. If we need an extension, we will tell you why and the new date.

Retention and security

We keep data for as long as needed for the business relationship and to meet legal obligations. We apply reasonable measures to protect information against unauthorised access, loss or alteration.

Changes to this policy

We may update this policy. The current version is published on this page with its update date. If a change affects the purposes of processing, we will inform you before applying it.